Returns & Exchanges
At Coco-Mat Norse, we want you to be fully satisfied with your natural home essentials. If your purchase isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for return to receive a Return Authorization.
Prepare the Package
Ensure items are in their original, unused condition and securely packed in the original packaging to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned goods, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing